the resort exceeded my expectations with its beautifully designed rooms facing the water. The in-room tub with onsen water was amazing for the skin. The included breakfast and dinner were delicious, with a changing menu each day to keep things interesting. The access to the skywalk and convenient location made it easy to explore the area.

Communication with staff was difficult due to language barriers.

Beautiful lake views, comfortable rooms. Genuine hot spring mineral water in hot tubs. Friendly and attentive staff. Nice breakfast buffet with a lovely garden view. Complimentary drinks in mini bar and hotel lounge. Excellent location for touring Sun Moon Lake area.

The hotel is located on top of a hill, providing a beautiful view of the Sun Moon Lake. the location is convenient for boating as it is located downhill. the rooms, especially the lake view rooms and suites provide an opportunity to enjoy this view uninterrupted. the rooms also come equipped with a hot spring bath tub, providing a relaxing experience. the breakfast buffet offers traditional dishes with ample options. the gym has treadmills which face the lake.

The restaurant can be hot due to poor air-conditioning.

The hot spring tub in the hotel room was amazing to have after a long day of sightseeing. the panoramic view of the city from the balcony was also pretty impressive. the location was ideal, close to several restaurants and public transportation.

The overall cleanliness of the hotel room was subpar and could have used a thorough deep cleaning. the air conditioning system in the room was noisy and hard to control, making it difficult to sleep at night.

The location of this resort is amazing, as it is situated on top of a hill overlooking the stunning Sun Moon Lake. The rooms are spacious and offer great amenities, such as a hot tub with breathtaking lake views. The breakfast buffet is also delightful, with a wide variety of traditional dishes to choose from.

Some guests have mentioned that the power switch in the room controls all the lights, making it impossible to sleep in a darker room.

The rooms are beautifully designed, with every room facing the water. The in-room tub with onsen water is fantastic for the skin. The hotel includes breakfast and dinner, and the menu changes daily. Access to the skywalk provides a great view. The location is convenient for touring the area, with easy access to the bus and ferry stops.

Not obvious to find.

Beautifully designed rooms, Water-facing, In-room tub with onsen water, Great for skin, Included breakfast and dinner.

Points.

The view from this hotel is stunning - we had a comforting and relaxing view from our in-room hot spring. The hotel is clean and tidy, with big and comfy beds. The staff are friendly and professional, even going above and beyond to help us during an unexpected cycling accident that happened outside of the hotel. The location is superb - on top of a hill overlooking a beautiful lake and a short walk down to the boats.

Everything was fantastic.

The Christmas decorations were lovely and added to the festive atmosphere. We also appreciated the complimentary hot cocoa and cookies in the lobby. The location was great, with easy access to shops and restaurants. Plus, we enjoyed the beautiful view of the lake from our room.

The staff was unhelpful and seemed annoyed when we asked for assistance. Additionally, our room was not clean upon arrival and we had to request housekeeping to come back and clean it properly.

The room was big and comfortable, and the view was absolutely breathtaking. The staff was friendly, and the location was perfect for exploring the area. The breakfast had a good variety of options and was delicious. Plus, the hot springs were a nice touch.

The hotel fell short in several areas. The housekeeping was inconsistent and we had to request them to clean the room and refill amenities multiple times.

The rooms with waterfront views, onsen water tub, delicious buffet breakfast and set dinner, access to the skywalk, convenient location for touring.

Didn't dislike anything about the property.

The luxurious amenities at this hotel are unparalleled. From the exclusive room advantages to the private facilities, every need was met. the stunning location by the lake only adds to the indulgent ambiance. the warm, well-meaning staff provided excellent service, ensuring a memorable stay.

Although the hotel proved to be excellent in all aspects, there was one minor issue with the swimming pool availability. It was only open for a few hours, which was a slight inconvenience.